Riding’times Shipping and Delivery Policy
Thank you for choosing Riding’times. We are committed to delivering your e-bike or e-scooter as quickly and safely as possible. Please review our shipping and delivery policies before placing your order.
1. Shipping Conditions
We offer shipping to most regions of Brazil for eligible e-bikes, e-scooters, accessories, and replacement parts. However, some states are currently outside our delivery coverage.
Regions currently not supported:
Acre (AC), Amazonas (AM), Amapá (AP), Mato Grosso (MT), Pará (PA), Pernambuco (PE), Rondônia (RO), Roraima (RR), and Tocantins (TO).
Service area: Eligible locations in Brazil, excluding the states listed above.
Addresses not supported: We do not deliver to PO Boxes. A complete and valid physical address is required.
Carriers: We work with Correios and other local logistics partners, depending on the destination, product type, and carrier availability.
Brazil Fulfillment Warehouse
Warehouse name: Brasil – Anjun Warehouse No. 2
Address: Av. Raimundo Pereira de Magalhães, nº 16800, Galpão 7, Vila Santa Cruz
City: São Paulo
State: SP
CEP: 05220-000
The fulfillment warehouse address is provided for shipping-origin information only. Customers must not send returns, exchanges, or other packages directly to this warehouse unless specifically authorized by Riding’times Customer Support.
2. Processing and Delivery Time
In-Stock E-Bikes and E-Scooters
Orders are normally processed and shipped within 1–2 business days after payment confirmation. The estimated delivery time is 7 to 15 business days, depending on the destination, carrier availability, and local delivery conditions.
Pre-Orders and Made-to-Order Items
Shipping follows the estimated timeline stated on the applicable product page. Orders are generally processed and shipped in chronological order.
Orders Requiring Verification
If address, payment, or security verification is required, processing will resume after the requested information has been confirmed.
Accessories and Replacement Parts
Processing may take up to 7 business days before shipment. Delivery after shipment normally takes approximately 7 to 15 business days, depending on the destination and carrier.
3. Taxes and Additional Fees
Applicable taxes and fees are generally displayed during checkout when required. Additional charges may apply in certain circumstances depending on the product, destination, or logistics arrangement.
Any charges that are not included in the checkout total will be communicated to the customer whenever possible before the order is shipped.
4. Order Tracking
After your order has been shipped, you will receive a tracking number by email.
You can track your delivery on the Anjun Express tracking website using the tracking number provided in your shipping confirmation email.
Tracking information may take up to 48 hours to become active after the shipping confirmation is issued.
5. Address Changes and Cancellations
Before Shipment
Address changes or cancellation requests may be submitted free of charge before the order is shipped. Requests are not guaranteed until confirmed by Riding’times Customer Support.
After Shipment
Once the tracking number has been generated and the package has entered the logistics network, the order is considered shipped. Cancellation, interception, or rerouting requests may result in additional logistics fees.
If an order is canceled after shipment, a shipping and handling fee of up to R$1,200, or an amount equivalent to the actual logistics cost incurred, may be deducted from the refund.
6. Shipping Damage and Lost Packages
Delivery Inspection
We recommend inspecting the exterior of the package at the time of delivery whenever possible.
Shipping Damage
If the package or product arrives damaged, the customer must contact Riding’times within 7 days of delivery and provide clear photos or videos of the packaging, shipping label, damaged area, and product.
Please retain the original packaging until the claim has been reviewed.
Packages Marked as Delivered
If the tracking information shows “delivered” but the order has not been received, please contact us within 3 business days so that we can investigate the matter with the carrier.
8. Customer Support
Email: support@ridert.com
Response time: Normally within 1 business day
Customer support is available in Brazilian Portuguese and English.