Warranty

Riding’times offers a 12-month warranty, depending on the product, to the original purchaser of e-bikes and e-scooters purchased directly from our official website. Please check the specific warranty period on your product page.

1. Warranty Overview

This warranty covers manufacturing defects only. It does not cover misuse, damage caused by water or moisture, or product modifications.

We do not cover damage caused by incorrect or improper installation. For proper installation instructions, please refer to the assembly guide.

Important: Free accessories and items not purchased directly from our official website are not covered.

2. Warranty Eligibility

To be eligible for warranty service:

  • The product must have been purchased from our official website.
  • A valid order number from the original purchase is required.
3. What Is Covered

We cover any component with a confirmed manufacturing defect under normal use, including the battery, motor, and electrical components, subject to the exclusions listed below.

4. What Is Not Covered

The warranty does not cover issues caused by:

  • Misuse, accidents, stunts, or abuse
  • Unauthorized modifications or tampering
  • Improper storage or exposure to water, rain, or excessive moisture
  • Natural wear items, including tires, brake pads, chains, grips, cables, rubber components, bearings, pedals, etc.
  • Cosmetic damage, including scratches, dents, or fading, unless caused by a manufacturing or shipping issue
  • Assembly or maintenance performed by unauthorized technicians
  • Use of third-party accessories or parts
5. Battery Coverage

Batteries are covered by a prorated warranty within the product’s warranty period.

We do not cover battery issues caused by use with an unapproved charger, water or moisture damage, physical damage or misuse, or opening/tampering with the battery casing.

6. Warranty Claim Process

Please email us at support@ridert.com with the following information:

  • Order number
  • Description of the issue
  • Clear photos or video of the damaged component

We will evaluate whether the damage is covered and guide you through the next steps. No request will be processed without visual evidence.

7. Customer Service

Support is available in Brazilian Portuguese and English.

Email: support@ridert.com